LatvianPrivacy Policy
At Novonet Communications, SIA, we prioritise your privacy and are dedicated to handling your personal information with care and responsibility. This Privacy Policy outlines how we collect, use, store, and safeguard your personal data in compliance with the General Data Protection Regulation (GDPR). By using our website located at novonetcommunications.com (the "Website"), you agree to the collection and use of information in accordance with this policy.
Information We Collect
Direct Data Collection
We collect personal information that you voluntarily provide to us when you interact with our Website. This can occur in various scenarios such as filling out forms, utilising our services, or reaching out to us for support.
Categories of Personal Data
Contact Details: Includes your name, email address, phone number, and mailing address.
Technical Data: IP address, browser type, operating system, and usage data.
Additional Information: Any other information you choose to provide during your interactions with us.
Purposes of Data Collection
We collect and process personal data for the following reasons:
To deliver and enhance our services.
To communicate with you, including responding to your inquiries and sending notifications related to our services.
To send promotional materials and newsletters, subject to your consent.
To comply with legal requirements and protect our legal rights.
Methods of Data Collection
We gather personal data through several methods, including:
Direct Interactions: Data you provide through forms on our Website, email or phone communications, or customer service engagements.
Automated Technologies: Data collected automatically as you interact with our Website, such as through cookies and other tracking technologies.
Third-Party Sources: Data obtained from third-party services, such as analytics providers and payment processors.
Data Management Practices
Transfer and Storage of Data
Your personal data may be transferred to and stored in a location outside the European Economic Area (EEA) for secure hosting and storage purposes. We ensure that any such transfer is conducted in compliance with GDPR by implementing appropriate safeguards like standard contractual clauses approved by the European Commission.
Data Security
Novonet Communications employs robust security measures to protect your personal data from unauthorised access, alteration, disclosure, or destruction. These measures include encryption, firewalls, secure servers, and strict access controls.
Data Retention
We retain personal data only as long as necessary to fulfil the purposes for which it was collected, including compliance with legal, accounting, or reporting requirements.
Data Processing Protocols
Access and Use
Personal data is accessed by authorised personnel who need it to fulfil service obligations. This includes employees and third-party service providers essential for delivering our services.
Third-Party Services
We may engage third-party service providers to assist with various operations. These providers are required to maintain the same level of data privacy as Novonet Communications and may only process your data in accordance with our instructions and this Privacy Policy.
Basis for Processing
The processing of your personal data is based on the necessity to perform contracts with you and our legitimate business interests, ensuring these do not override your rights and freedoms.
Your Rights Under GDPR
You have the following rights regarding your personal data under GDPR:
Right to Access: Request a copy of the personal data we hold about you.
Right to Rectification: Request correction of inaccurate or incomplete data.
Right to Erasure: Request deletion of your personal data under certain conditions.
Right to Restrict Processing: Request limitations on the processing of your data.
Right to Data Portability: Request a copy of your personal data in a structured, commonly used, and machine-readable format, or have it transferred to another controller.
Right to Object: Object to the processing of your personal data based on legitimate interests, direct marketing, or profiling.
Right Against Automated Decision-Making: Object to decisions made solely on automated processing, including profiling, which significantly affect you.
Exercising Your Rights
To exercise any of these rights, please contact us at contact@novonetcommunications.com. We will respond to your request within the timeframe required by GDPR.
Updates to This Privacy Policy
We may revise this Privacy Policy periodically. Any changes will be posted on this page and will take effect immediately upon posting.
Contact Us
Thank you for trusting Novonet Communications with your personal data. We are committed to protecting your privacy and ensuring your personal data is handled with care and respect. If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
Full Legal Name: Novonet Communications
Address: Rīga, Krišjāņa Valdemāra iela 18 - 7, Latvia
Phone Number: +37120553981
Contact Email: contact@novonetcommunications.com
Registration Number: 50203595661
Dispute Resolution
If you have any concerns or wish to make a complaint, EU residents can use the Online Dispute Resolution platform available here. (https://ec.europa.eu/consumers/odr/main/?event=main.home2.show)